Terms | Conditions

As a general rule, reservations expire after 30 days; however, this can vary depending on your card issuer. Below you can see examples of some of the international cards you can use at DPH Trading.

Visa card (30 days expiry period)
Mastercard (30 days expiry period)

You can read more about the rules for your specific card at your card issuer.

No card fee is charged for you as a private individual when you use a Danish payment card for payment with us.

However, be aware that if you use a company card, or a payment card issued outside the EU, a card fee will be charged as follows.

Dankort

0.10% of the total amount – However, a minimum of DKK 1.45 per transaction

Mastercard / Visa

1.25% of the total amount – However, a minimum of DKK 1.95 per transaction (For cards issued in Denmark)
2.35% of the total amount – However, a minimum of DKK 1.95 per transaction (For cards issued abroad)

The above card fees are automatically added to your payments. You can always see the total costs and prices at checkout before you confirm your payment.

The total amount is only charged to your card when your order is shipped from dphtrading.dk / dphtrading.com / dphtrading.de. No more than the amount you approved at the time of purchase can be charged.

Payment via Paypal

You can also pay via PayPal with the following payment cards:

Mastercard, Visa, Discover, American Express, ECHECK.

Shipping

We offer the following delivery methods:

Click and collect (In-store pickup)
Postnord - Delivery to private address or parcel box/post office
GLS - Delivery to parcel shop, private address or workplace in EU
UPS - International delivery to parcel shop, private address or workplace
FedEx - International delivery to private address or workplace (Does not deliver to PO box)

The expected delivery time in Denmark is 1-3 business days. However, the actual receipt time may vary depending on the delivery area, choice of shipping service, and destination of the goods. During peak periods such as Black Friday and Christmas, delivery times may vary further.

Shipping Rates in Denmark

All prices are stated inclusive of VAT and other charges. The applicable price is the one listed in DPH Trading's webshop on the date of order placement. The shipping price appears in the shopping cart and is calculated automatically based on the number of items, their dimensions and weight, the destination country, and the delivery method.

Below is an overview of the different delivery methods and their price ranges:

Click & Collect (In-store pickup): Free pickup.
PostNord/GLS (Standard delivery): Shipping rates start from DKK 49 for small packages and can go up to DKK 300, depending on weight and size. Orders over DKK 999 are delivered free of charge in Denmark.
Home Delivery in Denmark (PostNord/GLS): From DKK 67 to DKK 500, depending on order size and weight. Orders over DKK 999 are delivered free of charge.

All orders over DKK 999 are delivered free of charge in Denmark. If you order furniture or other very large items that cannot be shipped with postal services or GLS, these are not delivered free of charge. Items that cannot be delivered free of charge will be marked on the individual product page.

Shipping Rates within and outside the EU

Prices vary between countries due to different VAT regulations and rates. VAT is calculated differently depending on whether the country is an EU member or not, which can affect the price. For international delivery, shipping prices start from 75 DKK, and vary depending on the country, weight, and volume. Shipping prices are shown in the shopping cart.

Delivery to EU countries: All prices include VAT (or second-hand VAT).
Delivery to non-EU countries: Prices exclude Danish VAT.

Unclaimed Packages

If you fail to collect a package at a parcel shop and it is returned to us, you must pay the actual costs that the shipping company charges us for the return shipment. If you want the package resent, you must pay any new delivery cost.

Right of Withdrawal

🎄 Extended Christmas Return Policy: We exchange or refund with a smile until January 15, 2025. 🎄

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your item. If you have ordered several different items in one order but they are delivered individually, the period runs from the day you receive the last item.

If the order consists of several batches or parts, the withdrawal period expires 14 days after the day you receive the last batch or the last part.

If it concerns an agreement for regular delivery of goods over a specified period, the withdrawal period expires 14 days after the day you receive the first item.

The period means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to [email protected] or use the standard withdrawal form, which you can find here.
You cannot cancel the purchase by simply refusing to receive the item without also notifying us.

You lose your right of withdrawal if you break the seal on goods, which for reasons of health protection or hygiene are not suitable for return.

Returning

Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned, and you are liable if damage occurs during transportation.

Certain items cannot be returned by normal post. This applies to: large items.
The costs for returning these items are expected to be no more than: DKK 5,000.

No Right of Withdrawal

These agreements cannot be canceled:

Delivery of goods that are made to your specifications or have a clearly personalized touch,
Delivery of sealed goods, which for reasons of health protection or hygiene are not suitable for return, and where the seal has been broken after delivery.
In sales to businesses, goods are only returned by prior agreement.

Condition of the Goods When You Return Them

If the item has lost value and it is due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, you may be liable for a deterioration of the goods' value. In other words, you may test the item as you would in a physical store, but not actually use it. Therefore, if you cancel the purchase, you may only get part of the purchase amount back, or in some cases nothing, depending on the commercial value of the item. This may also mean that you only get the shipping costs refunded.

We recommend that you return the item in the original packaging and with any certificates, as lack of packaging can lead to a depreciation of value. This is particularly important as packaging and certificates often constitute a significant part of the value for antiques and art items. In addition, the foil on lampshades should remain intact, as its removal also leads to a depreciation of value.

We can often assist you with choosing a carrier, etc. - Please ask if you need help. This way, you avoid unnecessarily high costs for returning and insuring return goods.

Refund of the Purchase Amount

If you regret your purchase, you will get your money back. If the item is depreciated, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (this does not apply to extra delivery costs in cases where you have chosen a different delivery method than the cheapest form of standard delivery we offer), no later than 14 days from the day we receive your message that you want to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold the refund until we have received the item.

The item is sent to:

DPH Trading
Loekkegravene 49
5270 Odense N
Denmark

We only receive packages that are sent directly to the address. (not to a drop point, please)

Transport Damage

We recommend that you report transport damages immediately and refuse receipt of the item if there are visible transport damages. You can read more about handling transport damage here.

Warranty

When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply. This means you have a warranty for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, get your money back or a reduction in price, depending on the specific situation.

You must complain within a "reasonable time" after you have discovered the fault. If you complain within two months after the fault has been discovered, the complaint will always be timely. - This does not apply to visible damages, such as chips, cracks, etc.

If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be sent back in proper packaging. Read here how to pack fragile items for shipping. Also remember to get a receipt for the shipment, so we can reimburse your shipping costs.

However, the easiest way would be for you to contact us, and then we will send you a shipping label that you can use to return the item.

DPH Trading ships many fragile items, and unfortunately, it cannot be avoided that occasionally an item is damaged or lost during transport. If you experience the above, we strongly recommend that you inform us about this as soon as possible. The sooner you report a damage the easier it will also be to maintain the burden of proof.

The item is sent to:

DPH Trading
Loekkegravene 49
5270 Odense N
Denmark

We only receive packages sent directly to the address.
When you return the item, please include a detailed description of the problem.

Complaint Access

If you as a consumer want to complain about your purchase, you should contact [email protected]. If we are unable to find a solution and you reside in Denmark, you can file a complaint to the House of Complaints, Toldboden 2, 8800 Viborg, Denmark, via the Complaint Portal for the House of Complaints.

To be able to file a complaint, the item or service you are complaining about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. It costs a fee to have the complaint processed.

When you shop at an e-marked webshop, you can have your case handled free of charge by the e-mark, regardless of the amount. Read more here.

If you reside in another EU country than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr.

Miscellaneous

Lamps and Electrical Components

Lamps and other electrical components are only sold in the European market, as these products are only approved for sale in the EU.

Choice of Law and Inflexible Provisions in Consumer Purchases

Regardless of what else is mentioned in these terms, the provisions regarding consumer purchases, as mentioned in the Danish Sale of Goods Act § 1, para. 2, cannot be waived to the detriment of the buyer. Disputes between consumers and DPH in connection with the agreement and everything related thereto are decided according to Danish law. The Danish text of these terms of trade will always be the basis.

Force Majeure

DPH has the right to cancel the order or parts thereof if there are delivery difficulties in the event of war, mobilization, political unrest, strikes, lockouts, terrorist attacks, natural disasters, transport difficulties, failing deliveries from suppliers, or other circumstances beyond DPH's control.

Product Liability

DPH Trading is only liable for personal injury if it can be proven that the injury was caused by an error or negligence committed by DPH Trading or others for whom we are responsible.

DPH Trading is not liable for damage to real property or personal property that occurs while the goods are in the possession of the buyer. DPH is also not liable for damage to products manufactured by the buyer or products in which these are included, or when the products are used in a manner other than intended.

In other respects, DPH Trading is liable for damage to real property and personal property under the same conditions as for personal injury.

DPH Trading is not liable for loss of operation, lost profit, or other indirect losses. To the extent that DPH Trading might be imposed with product liability towards a third party, the buyer is obliged to indemnify DPH Trading to the same extent as DPH Trading's liability is limited according to the three preceding paragraphs.

If a third party makes a claim against one of the parties for compensation liability according to this point, this party must immediately notify the other party about this.

DPH Trading and the buyer are mutually obliged to let themselves be sued at the court or arbitration tribunal that handles compensation claims raised against one of them on the basis of damage allegedly caused by the material.

Credit Sale and Retention of Title

If a credit sale is agreed, the following applies:

If the buyer does not make payment on time, the seller is entitled, from the due date, to demand 2% in default interest or a minimum of DKK 50.00 per commenced month plus a reminder fee of DKK 100.00 for each reminder. The delivered remains the property of the seller until full payment is made.

These terms of trade were last updated on 15.11.2024

Contents

General Information

Payment

Reservation of Funds

Expiry Periods for Individual International Payment Cards