For Private Customers: 14-Day Return Policy

As a buyer at DPH Trading's e-commerce platform, you have 14 days to cancel an order and return the items. This right applies from the day the products arrive. The return policy does not apply to specially ordered items, such as custom-made products.

🎄 Extended Christmas Return Policy: We exchange or refund with a smile until January 15, 2025. 🎄

At DPH Trading, we believe a transaction is only successful when both buyer and seller are satisfied. Therefore, we conduct thorough quality checks and carefully pack all products before shipment.

Exclusions for Special Orders

The 14-day return policy does not apply to special delivery items. These are items made specifically for you by agreement. You will be informed about the right of withdrawal before completing your purchase.

You cannot cancel a purchase of special order items simply by refusing to collect or receive the item upon delivery.

Contact Us Before Returning

If an item does not meet your expectations, you can return it within the 14-day cancellation period. We will refund the full product amount and are happy to guide you through the return process. Our team can often help you choose a transportation or shipping provider, minimizing freight and insurance costs when returning items.

Return Address:

DPH Trading
Løkkegravene 49
5270 Odense N
Denmark

Please do not return items to a drop point.

Original Packaging and Certificates Must Be Included

Returned goods must be in the same condition as when received. This includes the original packaging, certificates, and any other accompanying documentation.

Cash on Delivery Returns Are Not Accepted

Items sent to DPH Trading via cash on delivery (COD) are not considered valid returns.

In Case of Transportation Damage

If your product arrives damaged, defective, or with defects, please contact DPH Trading immediately. For insurance reasons, we ask that you refrain from returning the damaged items. Read more about compensation for transport damage here.

For Business Customers: Returns by Prior Arrangement Only

The cancellation policy above applies exclusively to private customers. Business customers may return items only with prior agreement.